Subject: Tech Support Candidate - Sunil Kumar
From: Sunil Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:40:41 -0500

Tech Support
Test

Name

Sunil
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9643704354

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi Sangam
Vihar

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Inse Solutions

Customer support
Engineer

2016

8000

Previous Employer 1

Sysnet Global
technology

CSE

2017

11000

Previous Employer 2

System Integration &
Infrastructure Solutions

Senior Customer support
Engineer

Still working

18000

In your past experience
you have (select all that applies)

Interacted with customers over
Email
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will ask user about the error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

On the bluetooth Speaker.

Then on bluetooth mode

On bluetooth in  your mobile.

Search the speaker device

Then pair

What according to you makes you a good candidate
for customer service or technical support job?

Customer
satisfaction

On a scale of 1 - 5 please rate your fluency in spoken
English

3