Subject: Tech Support Candidate - Deobart sharma Deobart
From: Deobart sharma Deobart <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:39:55 -0500

| | Tech Support Test

Name | Deobart sharma Deobart
E-mail | [email-masked]
Phone Number | (+91) 9650922704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl technologies ltd | Business analyst | Completed | 3 months
Previous Employer 1 | IENERGIZER | Junior engineer | 11 nov 2020 | 1 month
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Reset the device
2-Make sure the internet connection works
3-Check if the website is down for me or everyone

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-First open the device and open the bluetooth of speaker
2- Open the mobile phone bluetooth and search the device name(speaker name) and pair
3-And speaker announced that device has connected

What according to you makes you a good candidate for customer service or technical support job?

1- Product knowledge
2- Efficiency
3- Attitude
4-Problem solving

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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