Subject: Re: Tech Support Candidate - Varun Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 Jan 2021 04:34:35 -0700 (MST)

Bad accent 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2021, at 16:38, Deeksha Dadu <[email-masked]> wrote: 

First round 

Sent from my iPhone 

Begin forwarded message: 

From: Varun Kumar <[email-masked]> 
Date: 7 January 2021 at 14:41:20 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Varun Kumar 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Varun Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9123181381 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Kalkaji 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	ERP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Entab infotech Pvt. Ltd 	Sr. Erp implementation and support 	03/08/2020 	30000 
Previous Employer 2 	IOT MENTOR LLP 	Erp support and implementation 	31/05/2019 	
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.check the internet connection properly. 
2.check for error by typing ipconfig in cmd. 
3.Ping IP address. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.Open the setting app 
2.Navigate to connected devices and turn on bluetooth toggle switch if its not enabled. 
3.select pair new device to place the bluetooth device in pairing mode. 
4.Look for bluetooth speakers name in the list. 
5.Now connect the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	1.Good listening and communication skills. 
2.Talk politely and calmly to customers. 
3.Good in speaking and writing English. 
4.Experience in technical support. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

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