Subject: Tech Support Candidate - Devesh Saraswat
From: Devesh Saraswat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 06:11:11 -0500

| | Tech Support Test

Name | Devesh Saraswat
E-mail | [email-masked]
Phone Number | (+91) 8920582492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nayati Healthcare & Research Pvt. Ltd | IT Executive | Currently working | 25000
Previous Employer 1 | Team Computers Pvt. Ltd | Technical Support Engineer | 31-12-2018 | 18000
Previous Employer 2 | Wipro Infotech | Desktop Management Engineer | 14-05-2-2016 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check that the user has the right or not to open the website if he has the right then I will check internet connectivity or WiFi connection. After that, I will connect the laptop through WiFi or a network. Then Issue will resolve.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I will press the power button of the Bluetooth speaker after that I will search for the Bluetooth device in my mobile and pair a new device on my mobile phone then I will connect.
What according to you makes you a good candidate for customer service or technical support job? | It's all about your attitude in addition to your academic qualification, like you should be soft-spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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