Subject: Fwd: Tech Support Candidate - Pankaj Saini
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 7 Jan 2021 11:09:28 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Pankaj Saini <[email-masked]>
Date: 7 January 2021 at 14:33:01 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Pankaj Saini
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Pankaj Saini
E-mail  [email-masked]
Phone Number    (+91) 8467992711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Laxmi Nagar
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Valley Telegence Pvt Ltd        Support Engineer        currenty working        30000
Previous Employer 1     Intaglio Solutions Pvt Ltd      Desktop Support and cloud solutions architect   21st feb 2019   26000
Previous Employer 2     Innovazion Reasearch Pvt ltd    Technical Sales Executive       8th august 2016 22000
In your past experience you have (select all that applies)      Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will try to open the the same website in another browser in order to ensure that the website is not down. Then I will check if the browser is upto date. If that doesn't work, I will clear cache from my browser and then try to open the website. After doing all the above steps, if I get the same error again, I will reset my browser and then try again. Thats would definitely resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First I would ensure that the blutooth of our Phone is on. Then I will press the blutooth connectivity button (if provided) on my bluetooth speaker. Then I will go on the blutooth device list on my phone and wait until I get the name of my bluetooth speaker on my Phone. Once it appear, I will select the name of my blutooth speaker and it will give the message that my blutooth device is conneted.
What according to you makes you a good candidate for customer service or technical support job? I worked as a customer service exectutive as well as Technical support excutive. I have the ability to quickly identify the issue my customer is facing and then I go for the further resolution. Also If the customer is frustrated, I use to empathize them first so that the effective resolution can be provided. My main focus is customer satisfaction with good experience.
On a scale of 1 - 5 please rate your fluency in spoken English  3