Subject: Fwd: Tech Support Candidate - Varun Kumar
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 7 Jan 2021 11:08:42 +0000

First round

Sent from my iPhone

Begin forwarded message:

From: Varun Kumar <[email-masked]>
Date: 7 January 2021 at 14:41:20 GMT+5:30
To: Saurabh Dadu <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Subject: Tech Support Candidate - Varun Kumar
Reply-To: [email-masked]

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Varun Kumar
E-mail  [email-masked]
Phone Number    (91) 9123181381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kalkaji
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) ERP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Entab infotech Pvt. Ltd Sr. Erp implementation and support      03/08/2020      30000
Previous Employer 2     IOT MENTOR LLP  Erp support and implementation  31/05/2019
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.check the internet connection properly.
2.check for error by typing ipconfig in cmd.
3.Ping IP address.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Open the setting app
2.Navigate to connected devices and turn on bluetooth toggle switch if its not enabled.
3.select pair new device to place the bluetooth device in pairing mode.
4.Look for bluetooth speakers name in the list.
5.Now connect the speaker.
What according to you makes you a good candidate for customer service or technical support job? 1.Good listening and communication skills.
2.Talk politely and calmly to customers.
3.Good in speaking and writing English.
4.Experience in technical support.
On a scale of 1 - 5 please rate your fluency in spoken English  4