Subject: Tech Support Candidate - Prashant Goswami
From: Prashant Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:11:23 -0500

Tech Support
Test

Name

Prashant
Goswami

E-mail

[email-masked]

Phone Number

(282007) 7906134778

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

agra

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

ATS

Junior software
developer

2018

12000

Previous Employer 2

3d Computing

Software
developer

2020

18000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1.first we ask to customer
what kind of error showing in your computer screen .

2.then we suggest to customer one time shut down your computer and start and
after computer screen open them check.

3. if this steps is not working then i m suggest to customer to go his computer
or laptop network setting and troubleshoot your netwok setting

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

first we go to our phone setting and  on my Bluetooth then we
pair Bluetooth speaker

What according to you makes you a
good candidate for customer service or technical support job?

communication  skill

On a scale of 1 - 5
please rate your fluency in spoken English

3