Subject: Tech Support Candidate - Rahul Raisinghani
From: Rahul Raisinghani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 05:04:52 -0500

Tech Support
Test

Name

Rahul
Raisinghani

E-mail

[email-masked]

Phone Number

(+91) 9310031460

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 137

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
IT
services

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Incaendo Technologies

BDM/Tech
support

13 july 2018

35000

Previous Employer 2

Prolitus Technologies

BDE/Tech
support

22 July 2017

24000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

If i am
trying to open NDTV website and i get an error, then i will try to find issues
related to website as under:-

1) This problems can be solved by restarting the device and make sure the data
are saved properly.

2) Open the browser and in the address bar at the top, type in google.com, then
click Enter or Return

3) Click the Library button 57 library icon on your toolbar. (If you do not see
it there, click the menu button fx57menu then click Library.) Click History and
select Clear Recent History.

4) Make sure the web address start with https:// or not. If not, then it needs
to rectify by tech end.

5) Remove All Cookies Of Google Chrome Browser

Rest many action can be taken place to review the error and then find solution
accordingly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Go to settings

2) Tap the Bluetooth option

3) Turn on Bluetooth

4) A list of available devices will appear.

5) If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6) On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

I am good
at client interaction and solve the problem asap so that client get convinced
easily.

On a scale of 1 - 5 please rate your fluency in spoken
English

3