Subject: Tech Support Candidate - Punesh Jaipuriyar
From: Punesh Jaipuriyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:44:10 -0500

| | Tech Support Test

Name | Punesh Jaipuriyar
E-mail | [email-masked]
Phone Number | (91) 9570949928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bihar Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive INfotec | Desktop Support Engineer L2 | Now working | 20000
Previous Employer 1 | Magna INfotech | Desktop Support EngineerL1 | 2014 | 15000
Previous Employer 2 | S G informatics Pvt LTd | Filed Engineer | 2012 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | ok Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ok

What according to you makes you a good candidate for customer service or technical support job? | ok
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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