Subject: Tech Support Candidate - vivek kumar
From: vivek kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:27:25 -0500

| | Tech Support Test

Name | vivek kumar
E-mail | [email-masked]
Phone Number | (+91) 9472904428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | patna
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vodafone | TSM | working | 22125
Previous Employer 1 | annu infra construct india pvt ltd | ofc engineer | 14 jan 19 | 18000
Previous Employer 2 | wipro | service assurance spoke | 30 dec 2019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | check lan cable / wifi  is connected or not , if connection is established correctly then refresh the browser and webpage . if still issue not resolve check  other website is working or not .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | on bluetooth on speaker and mobile . open mobile Bluetooth and connect with speaker .
What according to you makes you a good candidate for customer service or technical support job? | politely speek with customer and resolution of customer issue .
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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