Subject: Tech Support Candidate - sachin sharma
From: sachin sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 04:20:45 -0500

| | Tech Support Test

Name | sachin sharma
E-mail | [email-masked]
Phone Number | (+91) 9548262613
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | no
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Brindavan agro | IT Executive | present | 20600
Previous Employer 1 | Sysnet global technology | Customer Support Engg | December 2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1  First Check your internet connection
Step 2  if you are using Lan Cable (Ethernet Cable) please check that is properly connected with your System.
Step 3  check in other Browser
Step 4

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Both device should have Bluetooth connectivity
Step 2 Go to in your phone Bluetooth Setting and Search Bluetooth Speaker Signal
Step 3 Pair Your Bluetooth Device.

What according to you makes you a good candidate for customer service or technical support job?

Customer Problem Resolving Skill.

Every Customer Wants Service on time. we will provided.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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