Subject: Tech Support Candidate - Dibyendu Mahatha
From: Dibyendu Mahatha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:56:39 -0500

| | Tech Support Test

Name | Dibyendu Mahatha
E-mail | [email-masked]
Phone Number | (+91) 7003655569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West Bengal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Poornam infovision private limited | Software engineer | Still on it | 35000
Previous Employer 1 | Diya systems | Level 2 admin support | Aug 14, 2019 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the steps to troubleshoot the issue reported,
1. I will check my network connection. I am able to access other websites or not.
2. If able to access, it is something thing related to their end
3. If not, i will check my network connection and will do ping to my network

And will do restart my connection of still not able to access.  If that wont help will open their support to check if my ip/network is blocked or not.

Thanks for the question

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I am proceeding just imagining my phone is switched on
1. I will turn on my bluetooh and turn on bluetooh on the speaker as well.
2. I will search for new device
3. Once i got it, i will pair it with my device.
4. After it should play fine

What according to you makes you a good candidate for customer service or technical support job?

1. First need to understand customer queries and try to provide them confidence like we will assist them best to resolve their concern
2. Find a solution for the issue reported.
3. Assist them as soon as we( an agent) can

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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