Subject: Tech Support Candidate - SHATRUGHAN THAKUR
From: SHATRUGHAN THAKUR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:50:38 -0500

| | Tech Support Test

Name | SHATRUGHAN THAKUR
E-mail | [email-masked]
Phone Number | (63875) 32284
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata, Phoolbagan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Office365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MSR IT solution | IT Executive | | 25850
Previous Employer 1 | IMSI India Pvt Ltd | Remote support | 14/12/2018 | 19600
Previous Employer 2 | CMS IT Services Pvt Ltd | IT Helpdesk | 3/03/2018 | 8100

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection.
2. Browser troubleshooting cache , cookies, save credentials
3. Try on different browsers
4. Above steps will fis the issue if not in that case will check further on the basis of error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth on both device.
2. Search for device on your mobile phone.
3. Select the device from discoverable device.
4. It will ask to pair the device and we need to click on pair.
5. After pairing bluetooth connect sign will show on your mobile phone.
6. You can check by playing music or kind of audio.

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Active listening
3. Good communication skills
4. Good knowledge of technical support
5. Prediction of users purpose of calling
6. Conveniencing power of the executive over the users.
7. Proper documentation of case.
8. Can make the user understand about the issue and resolution time.
9. Can provide the work around resolution untill the issue get fixed.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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