Subject: Tech Support Candidate - Amit Kumar
From: Amit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:29:19 -0500

| | Tech Support Test

Name | Amit Kumar
E-mail | [email-masked]
Phone Number | (91) 9818017128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Data recovery , cloud storage cloud backup

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel | Technical support exe | | 26560
Previous Employer 1 | Stellar data recovery | Data recovery associate | | 19000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot any problem, error is very important.
So First of all i should be aware of the error in order to troubleshoot it.

However in general scenario first of all i will check the internet connection, if it will be fine then i will check for any protection or firewall is not blocking it and so on.......

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on the Bluetooth speaker

Step 2 - Turn on the pairing mode in the Bluetooth speaker

Step 3 - Turn on the Bluetooth & search for the name of the BT in your console eg. Phone/laptop/tv.

What according to you makes you a good candidate for customer service or technical support job? | My honesty and dedication towards my job and career.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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