Subject: Tech Support Candidate - Tushar Durgapal
From: Tushar Durgapal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:25:51 -0500

| | Tech Support Test

Name | Tushar Durgapal
E-mail | [email-masked]
Phone Number | (0129) 7838851928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intersoft | engineer | 7/12/2020 | 55000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will try to close the browser and open it again. If the problem still persists, I will try to clear history, cookies and try in incognito mode. If the issue is still not resolved, I will open some other browser and check, followed by restarting my system.

In this way, my problem will get resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the Bluetooth speaker.
2.Go to Bluetooth settings page in the mobile phone and try to connect the Bluetooth speaker from there.
3.Make sure that the Bluetooth devices are discoverable.
4.Check whether the sound is coming from the Bluetooth speaker.
5. If the sound is coming from the Bluetooth speaker, then the Bluetooth speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | I am having an experience in the similar profile and have also faced the challenges in the similar role. I can work smartly and provide best resolution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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