Subject: Re: Tech Support Candidate - Ankit Sharma
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 Jan 2021 01:23:33 -0700 (MST)

Hi Ma'am, 

His spoken is good, Having tech experience too. 
He is in Kolkata but willing to relocate 
His Notice period is left for 20-24 days, already serving notice. 
And not holding any offer letter. 
His last salary was 22-24k 
Expecting 30000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Jan, 2021, at 19:06, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Ankit Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 5 January 2021 at 7:39 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Ankit Sharma 

	

	
	
			Tech Support Test 
		
	Name 	Ankit Sharma 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(98317) 65598 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Hardware - Basic 
Printer 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Capgemini 	Associate 	29th Jan 	24,000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to check whether internet is working properly or not. 
Then we will try to open another website, like www.amazon.com, if it also doesn't open then we have to deactivate the firewall as its an issue with the DNS, >> reboot the router and then try different DNS, i.e, different website it will definitely work after it. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	We need to swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Then it select the name of your bluetooth and connect it with the speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I think I have acquired good amount of technical knowledge working in Capgemini for 2 years and 7 months and now I need to deliver it, at the maximum level so that the client gets satisfied. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4