Subject: Tech Support Candidate - Dheeraj Dheeraj
From: Dheeraj Dheeraj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:19:10 -0500

| | Tech Support Test

Name | Dheeraj Dheeraj
E-mail | [email-masked]
Phone Number | (+91) 8210442806
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
PRTG, OUTLOOK,... etc.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mother son | Desktop support | working | 12K
Previous Employer 1 | Infoedge | Desktop support | August | 12K
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First Of all i will check internet connection if internet is working then, i will check user have access of this site or not if user have access, then i will check proxy  settings of browser. I will remove all cache of browser.after that may it's work if not then troubleshoot according to error of this page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on mobile bluetooth.
2. select bluetooth option in Speaker.
3. search Bluetooth speaker name in mobile phone.
4. connect with that bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

I can handle phone calls over the remote service as well as desktop support site. I have experience of MNC Companies in domain environment. I have knowledge about technical support which is mentioned earlier.

Thank You.

If you want to know more about me then you can call me.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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