Subject: Tech Support Candidate - Swati Singh
From: Swati Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:11:10 -0500

Tech Support
Test

Name

Swati
Singh

E-mail

[email-masked]

Phone Number

(798) 2309578

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
VMware, AWS

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

UST

Associate System Engineer

31/01/2021

25000

Previous Employer 1

n/a

Previous
Employer 2

n/a

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Check
the error and try to understand what its about.

2. Try https://www.ndtv.com

3. Check if internet is working fine or not.

4. Try loading same website from different browser.

5. Delete all older cookies and try again.

6. Delete entire browsing history and try again

7. Reboot laptop and try same website.

8. Try opening website from different workstation or device.

9. make entry in localhost file and try opening website.

10. Resolve IP address of the website and try using IP address instead of
website name

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on bluetooth speaker

2. Turn on bluetooth on mobile phone

3. Refresh and sync speaker with mobile phone

4. Connect bluetooth of speaker with mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

1. I am a patient listener and know how to handle irate
customer.

2. I am a customer obsessive person and willing to take ownership of customer's
problem.

3. I am willing to run extra mile to solve customers' problem.

On a
scale of 1 - 5 please rate your fluency in spoken English

4