Subject: Tech Support Candidate - Vinod Prasad
From: Vinod Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:10:08 -0500

| | Tech Support Test

Name | Vinod Prasad
E-mail | [email-masked]
Phone Number | (91) 9804253238
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
AD, Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Associate Consultant | | 32525
Previous Employer 1 | MSR IT SERVICES | Senior Executive | 18th April 2020 | 26616
Previous Employer 2 | IMSI INDIA PVT LTD | Service Desk Engineer | 24th November 2018 | 19616

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check proper internet connection is available
2. Perform browser troubleshooting like clearing cache, cookies etc
3. Try with a different browser
Abive logically resolves the issue, if not, further troubleshooting will be done based on error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Turn on the bluetooth of my phone
3. Check for discoverable devices
4. Bluetooth speaker will be shown on the discoverable list
5. Tap on the device
6. Click on Pair option
8. Bluetooth speaker gets connected and will show a bold Bluetooth icon on top of the mobile screen

What according to you makes you a good candidate for customer service or technical support job?

1. Patience
2. Active listening
3. Prediction after listening some words of the customer what issue is he facing
4. Good communication skills
5. Convincing power of the executive
6. Can make the customer understand what is the issue, who does that and the resolution time for the issue
7. Can provide a workaround till the issue gets resolved, if any!

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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