Subject: Tech Support Candidate - Rohit sharma
From: Rohit sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 03:04:43 -0500

| | Tech Support Test

Name | Rohit sharma
E-mail | [email-masked]
Phone Number | (+91) 9910822239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Printer

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capegemini | Associate consultant | NA | 40
Previous Employer 1 | Techmahindra | Senior associate | 11/8/2020 | 28
Previous Employer 2 | Geek squad plus technologies | Senior technical support | 19/01/2020 | 30

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check our internet connection, then we’ll go ahead and check if only particular website is not working or all websites, If particular website is not working we will check proxy settings otherwise advance internet setting

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on bluetooth speaker and phone bluetooth
2. then select the bluetooth name and connect

What according to you makes you a good candidate for customer service or technical support job? | Resolution and repo building with customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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