Subject: Tech Support Candidate - Sumit Pal
From: Sumit Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 02:52:34 -0500

| | Tech Support Test

Name | Sumit Pal
E-mail | [email-masked]
Phone Number | (+91) 8860019552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays shared services | Process advisor | 30 September 2020 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection on desktop.
2. Check the router whether internet indicator is blinking or not.
3. Restart the router, if the internet connection is working or not.
4- if the internet connection is available reload the webpage.  If not then the user has to raise a complaint regarding the internet connection to service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth speaker.
2. Turn on the bluetooth mode in mobile phone.
3. Search for the bluetooth device in mobile phone.
4. When the active device are shown pair the bluetooth speaker with the mobile phone.
5. Once the device is connected with the mobile user is ready to use the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I am a technical graduate and I have a customer service experience of 1.6 years. I have a skill of customer service and support to the concern of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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