Subject: Re: Tech Support Candidate - Kumar Satya Prakash Satya
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 7 Jan 2021 00:49:15 -0700 (MST)

Having MTI Issues 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Jan, 2021, at 16:48, Deeksha Dadu <[email-masked]> wrote: 

First round, check for salary, seems high if it is this high, see if he is fit for manager. If not, check for agent and see if he is out budget 

From: Kumar Satya Prakash Satya < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 6 January 2021 at 12:35 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kumar Satya Prakash Satya 

	

	
	
			Tech Support Test 
		
	Name 	Kumar Satya Prakash Satya 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 8750955117 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Hyderabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Teradata 	Technical support specialist 	30 October 2020 	65000-70000 
Previous Employer 2 	Padhopadhao.com 	Home Tutor 	16 February 2016 	35000-40000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1.Check for the error statement or error code. 
2.Restart the device. 
3.Make sure Internet connect works. 
4.Check if website is Down for everybody or just me. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1.We switch ON the Bluetooth for both the device. 
2.It should pair automatically. 
3.If any issues then it should be paired manually. 
4.We check for available devices. 
5.Tap on the name of device we need to connect. 
5.we tap 
	What according to you makes you a good candidate for customer service or technical support job? 	As Technical Support Specialist I have 4 years of experience in accepting calls & ServiceNow cases from customers all over the world across all industries and troubleshooting their issues and providing updates & resolution within SLA. 
My Team has been successful in providing customer satisfaction over the years. 
That is what I am passionate about. 
What I am looking for is a strong team or Organisation to I can contribute in their success story through my expertise and experience. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5