Subject: Tech Support Candidate - Vaibhav Mishra
From: Vaibhav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 02:05:29 -0500

| | Tech Support Test

Name | Vaibhav Mishra
E-mail | [email-masked]
Phone Number | (91) 981090755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | vodafoneIdea | Manager | currently working | 49541
Previous Employer 1 | Manpower | Engineer | 31-08-2019 | 43000
Previous Employer 2 | Gi group | Engineer | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check for network connectivity.
2) Try connecting other sites, weather working or not.
3) will check the site by pinging.
4) Will clear the browser history,cookies and restart
the device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) On speaker.
2) On the bluetooth option in phone and try searching the device.
3) Connect and use the device.

What according to you makes you a good candidate for customer service or technical support job?

1) Candidate should have good technical skills.
2) should have good skills to tackle the customer.
3) Good listener.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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