Subject: Tech Support Candidate - Rashi tuteja
From: Rashi tuteja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 01:25:37 -0500

| | Tech Support Test

Name | Rashi tuteja
E-mail | [email-masked]
Phone Number | (91) 8700417883
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Geeta colony , delhi - 110031
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | German Advisor | 25 nov | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if you can load another website like google.com or mozilla.org.

2 launch another browser

3 check my internet connection

4 may be the site is down

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I can work in rotational shifts.
I have 1.5 year of experience as German advisor for amazon.de

My previous post was German associate for amazon.de. I have work with a team of 30 people.
I believe in teamwork. In my previous company I have gained skills. Relationship management. Working with SLAs and company policies in terms or refund and replacement. Data mining. Maintaining good communication by mailing customer with proper documentation.

German level C1.1 from max mueller bhavan.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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