Subject: Tech Support Candidate - Dharmendra Kumar Prajapati
From: Dharmendra Kumar Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jan 2021 00:07:22 -0500

| | Tech Support Test

Name | Dharmendra Kumar Prajapati
E-mail | [email-masked]
Phone Number | (+91) 8574857551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer IT Services | Sr. Customer Care Executive | 31- Mar-2020 | 31700
Previous Employer 2 | Ienergizer IT Services | Customer Care Executive (Technical) | 11- Mar 2019 | 25700

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* Open a new tab and check to see if I can load another website's URL.

* Launch another browser and check if it can open the website, I am looking to get access.

* Check for the internet connection if its okay and working properly.

* Try to clear the cache and cookies files of browser and try to reload the website I am looking to access.

* Check if any plug-in is restricting website to open. If yes, then allow all related plug-ins and then reload the website.

* Try to access the website on any other computer on different network.

* Restart the system properly and then try to access the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps :-

* Turn on Bluetooth of phone as well as speaker simultaneously.

* Check the find speaker by name in the search section in your phone.

* Once you will be able to find the speaker name in your phone (available device option), tap on speaker name in your phone to start pairing.

* It will pair Bluetooth speaker with phone successfully (sometimes it may ask for passcode as well).

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help them by providing the correct resolution and information. Show customer that you understand their issue and frustration by empathizing them and then provide the best possible resolution and answer at first point of contact to satisfy their needs. Moreover, I had experience in technical support and I believe I can understand well and help them with every possible resolution they are looking for.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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