Subject: Tech Support Candidate - Yogesh Sharma Yogesh
From: Yogesh Sharma Yogesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 13:12:37 -0500

| | Tech Support Test

Name | Yogesh Sharma Yogesh
E-mail | [email-masked]
Phone Number | (201301) 9996595468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West greater noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 9x media pvt ltd | SATCOM engineer | 5 | 22000
Previous Employer 1 | Panorama television | Senior technical assistant | 6 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection , after that I will check same website on other device.if same website is working on other device ,then I will go for troubleshoot on my device.i will check my browsing setting ,and work will work on it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Bluetoothsoeaker to my mobile phone.

1. Select bluetooth mode on my speaker device.
2.bluetooth setting on in my mobile phone.
3.Manually search a bluetooth connection in my phone.
4.Check speaker bluetooth name on my mobile phone bluetooth search list ,and connect to that speaker.

What according to you makes you a good candidate for customer service or technical support job?

As my technical support experience is in media news channel ,so have to work according to condition and requirement of program .
Technical support in outdoor program in news channel is a type of working which someone have to prepare for all posible support in technical term.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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