Subject: Tech Support Candidate - vishi kumar
From: vishi kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 12:22:43 -0500

| | Tech Support Test

Name | vishi kumar
E-mail | [email-masked]
Phone Number | (91) 9953829365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vaishali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Blackrock Services India Pvt. LMT | Analyst | 31 January | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

the following steps would perform in order to open the website.

1.check for the correct browser like google chrome / internet explorer/ Firefox etc.
2. would enable cookies for the website.
3. would try and search the website in google search engine to check for its availability or any domain change

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. enable Bluetooth on smartphone.
2. search for the devices in the available BT devices.
3. will pair the speaker with smartphone

What according to you makes you a good candidate for customer service or technical support job? | i've an experience of working in an MNC which included communicating with various in house stakeholders located at different regions. as customers are most precious for any company. therefore, it is mandatory to satisfy each and every customer with what so ever their query are. even a single small query can make a big difference
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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