Subject: Tech Support Candidate - Ayush Raj Arya
From: Ayush Raj Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 12:15:22 -0500

| | Tech Support Test

Name | Ayush Raj Arya
E-mail | [email-masked]
Phone Number | (+91) 9557075002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | no
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SEPL | LEVEL 1 | 28 feb 2021 | 20000
Previous Employer 1 | WishFin | Linux admin | 20 apr 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First my approach is to check my internet is working proper by doing ping test to check the site reachability. If it is working fine then I checked the URL is correct which I typed in address bar. next step is to check if any proxy is enabled or check the URL is added in blacklist or not. If every thing is working fine and still I got the error I will use tracert command to check the server reachability router by router. Lastly I will clear all my browsing history with cookies and try to run same.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to settings
2- Tap the Bluetooth option
3- Turn on Bluetooth
4- A list of available devices will appear.
5- Press the button on your speaker that makes it discoverable
6- On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | By understanding the issue of a customer, and tries to resolve it from the root and if the customer query is small and customer having some technical knowledge a candidate tried to let them know why this issue occur, so that from next time if same will appear customer knows the primary steps or check before reaching to technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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