Subject: Tech Support Candidate - prasanth p
From: prasanth p <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 11:54:45 -0500

| | Tech Support Test

Name | prasanth p
E-mail | [email-masked]
Phone Number | (866) 7884620
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | cheenilabs private limited | senior e commerce executive | dec 2 | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check my network whether the internet is connected or not.
If, Yes then I can proceed with the next step to go to the ndtv.com website.
If, No then I will troubleshoot my network.
Then I M getting the options like check the cable for troubleshooting or check the DNS Server for further details.
Then I will proceed with the process of checking my network cable and DNS server.
If the website is still not opened then I will clear my browser cookies and cache.
After doing these steps I can able to view the website and I can log in with my user id and password.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, You have to switch on the Bluetooth device on your phone.
Then, You have to switch on the Bluetooth speaker.
After switching on both devices, You have to check the name of the Bluetooth speaker on your phone.
Then, You have to click the name of the speaker which is shown in the Bluetooth tab on the phone.
After completing these steps the Bluetooth speaker connected to your mobile.

What according to you makes you a good candidate for customer service or technical support job? | "Because I have the experience and expertise in the area of customer support that is required in this position."
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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