Subject: Tech Support Candidate - Mukul saini Mukul
From: Mukul saini Mukul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 11:07:18 -0500

| | Tech Support Test

Name | Mukul saini Mukul
E-mail | [email-masked]
Phone Number | (91) 9812671947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohtak (Haryana)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
VoIP
Orcale sql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Technical support | Not disclose | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Basically, i am going follow below steps for troubleshoot:
1) checking my internet connection
2) clear cache memory and retry again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) open the Bluetooth from mobile and speaker too
2) search the Bluetooth connection in mobile to connect with speaker.

What according to you makes you a good candidate for customer service or technical support job? | Analyse the problem well or resolved in given time frame ,would be a good skill of technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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