Subject: Tech Support Candidate - Jasbir Singh
From: Jasbir Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 10:11:23 -0500

| | Tech Support Test

Name | Jasbir Singh
E-mail | [email-masked]
Phone Number | (+91) 9991991945
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindshaper technologies private Ltd | Executive engineer | 15 july 2020 | 28000
Previous Employer 1 | Hitech technology private limited | Technical trainer | Sep 2017 | 22000
Previous Employer 2 | Aforserve private Ltd | Hardware Engineer | August 2016 | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check physical connection/internet connection if it’s fine then check DNS server ip on the computer and it will help to fix the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Frist of all we will start the bluetooth speaker and then goes to mobile phone settings and open the Bluetooth of mobile phone. After that refresh or scan the option then show Bluetooth device name or product name. Click on name of device and then connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Problem solving skills
2. Focus on customer service.
3. Honesty
4. Ability to learn quickly
5. Past experience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |