Subject: FW: Tech Support Candidate - Ashish Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 15:00:43 +0000

First round

From: Ashish Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 January 2021 at 6:14 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ashish Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ashish Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9051755638
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro LTD       Critical Support Engineer       15 Th January   INR16000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will Restart the system
I will make sure internet is working
I will make sure search results load properly.
I will check if the website is down for everyone or just for me
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- I will activate the bluetooth in both the devices.
2- I will search for the other bluetooth device from my mobile phone
3- If it asks for the pairing the device then i will do it
4- I will tap the connect button
5- Both the devices will get connected
What according to you makes you a good candidate for customer service or technical support job? According to me understanding the issue well is very important before i proceed. Once i understand the issue and know how to resolve or fix it then i can give the positive assurance to user. If i am not aware about the issue then again i will educate the user that i need to take the help from the team and then this  issue can be resolved. Accordingly i can setup expected resolution time and  then keep updating the user about the work progress.
On a scale of 1 - 5 please rate your fluency in spoken English  3