Subject: Tech Support Candidate - saif khan
From: saif khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 09:56:03 -0500

| | Tech Support Test

Name | saif khan
E-mail | [email-masked]
Phone Number | (+91) 9953742206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RLABS Enterprise services ltd | Senior Asset Engineer | 15 Apr'2019 | 22500
Previous Employer 1 | Vayam info solution pvt ltd | Asset Engineer | 31 May'2018 | 14500
Previous Employer 2 | Vayam info solution pvt ltd | TSG Engineer | 31 May'2016 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- First Check internet connection. If you are connected then
Step 2-Open a new tab and check to see if you can load another website like google.com
Step 3-If you can't open another site,Launch another browser, like Internet Explorer. If you are able to open another site then
Step 4- clear cache and cookies and try.
Step 5- If problem still exist then reset the browser and try

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Open bluetooth of you mobile phone.
step 2 - check for the name of bluetooth speaker and click on that name.(make sure that buletooth speaker is turn on)
Step 3- It will show you connected status and you can use bluetooth speaker via your phone

What according to you makes you a good candidate for customer service or technical support job?

I have experience of handling international customers and resolving their problems.
I am a solution oriented person with good communication skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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