Subject: FW: Tech Support Candidate - Premkumar N
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 14:48:39 +0000

First round

From: Premkumar N <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 January 2021 at 7:00 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Premkumar N

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Premkumar N
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9591032932
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Chennai
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant       Systems Engineer        04/02/2020      32093
Previous Employer 1     Wipro   Quality Analyst 08/05/2019      17000
Previous Employer 2     Infosys Process Executive       04/12/2018      16000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, I would check if I have a working internet connection. If I have a working internet connection and am able to access other pages then I will check if my proxy is ON and am I connected to VPN. Then I will open CMD and ping the website and see if there is any packet loss.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Go to settings and turn on Bluetooth on my mobile and on the speaker.
2. Click on 'Bluetooth' and will click on search for new devices.
3. Once I see the name of the Bluetooth device, I will select it and click on connect.
What according to you makes you a good candidate for customer service or technical support job? I like to help people with my knowledge and I love learning new things and like to solve problems. I speak customer's language.
On a scale of 1 - 5 please rate your fluency in spoken English  5