Subject: Tech Support Candidate - Nandhu Krishnan
From: Nandhu Krishnan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 09:08:29 -0500

Tech Support
Test

Name

Nandhu
Krishnan

E-mail

[email-masked]

Phone Number

(+91) 9947471638

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Trivandrum,Kerala.

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
WEB
Developing

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

JHF IT Services

System
analyst

25-12-2020

18000

Previous Employer 2

Ubrosoft India

IT
Supervisor

31-10-2019

15000

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1- Check
the lan/wlan is connected.

2- Check the time and date is correct.

3- Check the www.ndtv.com is pinging.

4- Check and clear the browser cache.

5- Check the router configuration.

6- Check the system network configuration, etc.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth device then turn on the Bluetooth on phone and try to connect the
correct device it will connect automatically in some cases we need to type the
passcode of the device we need to connect.

What according to
you makes you a good candidate for customer service or technical support
job?

Technical support sounds good to me.

On a scale of 1 - 5
please rate your fluency in spoken English

4