Subject: FW: Tech Support Candidate - Sanjeev Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 11:23:19 +0000

First round

From: Sanjeev Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 12:13 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sanjeev Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sanjeev Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9958844060
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Krishna Park Extn New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mediaions IT Solutions OPC Pvt Ltd      Retention Executive     Presently working       42000
Previous Employer 1     ASVP TECHNOLOGIES PVT LTD       Co Founder      Oct 2018        65000
Previous Employer 2     V tech info Solutions   Sr. technical sales n support executive Oct 2017        36000
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I need to Check the exact error code, It could be Internet not connected, I will check my LAN/ WIFi connection. If not connected. I will make sure that my internet is up and fine.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      I need to Power On the Speaker first. It should show Blinking Light on the speaker, A sign that it is ready to pair now
Step 2: I wil turn on my bluetooth on my phone and Scan for a new device. Once I see that available speaker Device name ,I will select connect. It will be paired and I should be able to streat the median content
What according to you makes you a good candidate for customer service or technical support job? A Sound knowledge of day to day tech information. Also a zeal to learn more and adapt the new techniques and idea and to use them in real life situation to find better solutions. As learning is a constant process, I have to stay up to date and that's exactly what I try to achieve.
On a scale of 1 - 5 please rate your fluency in spoken English  4