Subject: Tech Support Candidate - Dinesh Narayan
From: Dinesh Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 06:21:48 -0500

| | Tech Support Test

Name | Dinesh Narayan
E-mail | [email-masked]
Phone Number | (+91) 9899998522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | West Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | L1 | | 360000
Previous Employer 1 | Alliance tech | L2 | Aug 2020 | 41000
Previous Employer 2 | Echosoft | L1 | April 19 | 40000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the error code message,
Reset the browser,
Remove the cache and cookies from the browser,
Change the browser,
Open in incognito browsing.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top the screen.
Touch and hold Bluetooth
Tap pair new device, if you don't find pair new device, check under available devices or tap more refresh.
Tap the name of the Bluetooth device you want to pair with device.
Follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Answering the phone call
Problem solving skills
Resolve the customers issues
Provide customers with relevant information.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |