Subject: FW: Tech Support Candidate - Kumar Satya Prakash Satya
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 11:18:11 +0000

First round, check for salary, seems high if it is this high, see if he is fit for manager. If not, check for agent and see if he is out budget

From: Kumar Satya Prakash Satya <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 12:35 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kumar Satya Prakash Satya

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kumar Satya Prakash Satya
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8750955117
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Hyderabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Teradata        Technical support specialist    30 October 2020 65000-70000
Previous Employer 2     Padhopadhao.com Home Tutor      16 February 2016        35000-40000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Check for the error statement or error code.
2.Restart the device.
3.Make sure Internet connect works.
4.Check if website is Down for everybody or just me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.We switch ON the Bluetooth for both the device.
2.It should pair automatically.
3.If any issues then it should be paired manually.
4.We check for available devices.
5.Tap on the name of device we need to connect.
5.we tap
What according to you makes you a good candidate for customer service or technical support job? As Technical Support Specialist I have 4 years of experience in accepting calls & ServiceNow cases from customers all over the world across all industries and troubleshooting their issues and providing updates & resolution within SLA.
My Team has been successful in providing customer satisfaction over the years.
That is what I am passionate about.
What I am looking for is a strong team or Organisation to I can contribute in their success story through my expertise and experience.
On a scale of 1 - 5 please rate your fluency in spoken English  5