Subject: FW: Tech Support Candidate - Komil Mongia
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 11:02:54 +0000

Check for managerial role

From: Komil Mongia <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 1:53 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Komil Mongia

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Komil Mongia
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7837753844
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Rajpura, Punjab
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Mindtree Limited        Senior Engineer Will be decided once I ll have offer    60 plus
Previous Employer 1     Infosys Private Limited Technology Analyst      2nd Nov 2018    35000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I ll open a new tab and check if other websites load or not.
2. If other website loading and only one not load means issue with this only.
If other also donot load, then try to open links in  other browser and try in that.
3. If nothing is working then check your internet connection.
4. Try restarting your devixe as most of the problem resolve by restarting device only.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Make sure bluetooth speaker is available i.e enabled/On so as to connect.
2. Then in your devide either you can go to settings or swipe down from top of screen to see bluetooth shortcut.
3. Touch and hold bluetooth icon.
4. Check is the device is listed in paired available devices if previously connect if not add a new device or check for available devices and pair the one you wanted to connect.
5. Once connected you will hear your device is connected and connected mentioned in front of device can also be seen.
What according to you makes you a good candidate for customer service or technical support job? 1. My overall experience so far that I have is based on Technical and Customer support itself.
2. My confidence and way of working, confidence makes me fit for this.
On a scale of 1 - 5 please rate your fluency in spoken English  5