Subject: FW: Tech Support Candidate - Priyanka Sirohi
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 10:55:17 +0000

First round

From: Priyanka Sirohi <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 2:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Priyanka Sirohi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Priyanka Sirohi
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9636658024
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Aligarh
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Teleperformance Operations: technical support executive NA      20
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, I will make sure that I am not working on any VPN. If so, then I will disconnect it and then try to open the link. If that doesn't work then I will disable antivirus and firewall and then I will try to open the link.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on the Bluetooth of both the devices, which you want to connect.
Then open the Bluetooth list of the mobile phone.
Click on "search for new devices"
Now you will see the name of the speaker on the list of devices.
Click on name of the speaker.
It will give you the option of "pair".
Click on pair and then your devices will be connected via Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? According to me, I am a good listener which is very necessary in customer service or technical support job because we receive irate customers and sometimes they just want someone who can listen to them carefully without interrupting them. And once they have finished I can assure they that they will be provided with a resolution, if it is possible. But setting the expectations of the customer is must. And the other thing is that makes me good candidate is the transparency with the customer, we need to tell him the cause of the problem and what are we going to do to resolve it.
On a scale of 1 - 5 please rate your fluency in spoken English  5