Subject: Tech Support Candidate - Pankaj Pal
From: Pankaj Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 05:53:51 -0500

Tech Support
Test

Name

Pankaj
Pal

E-mail

[email-masked]

Phone Number

(91) 8178286328

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

east delhi

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Netconnect pvt ltd

Wintel Admin
L1

30
June 2017

17104

Previous Employer 2

Globtier Infotech pvt
ltd

Desktop Engineer L2

31 July 2020

20312

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we have to check the internet is working
properly or not just open a new tab and open google  or other site.

We have to check by using ping the IP

We can also clear the cache and temporary files.

We have to check also the site has access or blocked in browser
settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Power on a Bluetooth speaker and then enable
Bluetooth on your phone and waiting to automatic search for the new connection
if not connected then we can search manually.

We can also refresh the list and after appear the new connection connect it in
the phone.

What according to you makes you a good candidate
for customer service or technical support job?

diagnose
the problem quickly and resolve on time and also justified the appropriate
solution to the customer for the related issue.

On a scale of 1 - 5
please rate your fluency in spoken English

4