Subject: Tech Support Candidate - Parneet Kaur Parneeg
From: Parneet Kaur Parneeg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 05:35:04 -0500

| | Tech Support Test

Name | Parneet Kaur Parneeg
E-mail | [email-masked]
Phone Number | (91) 8872800457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Currently i live in Mohali, Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Customer issues resolving, database basics

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AlertEnterprise | Techincal support Engineer 2 | | 50K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will firstly check the Network/console logs to further troubleshoot if there is any problem with in the website itself from the backend.
Or Will give a secon chance to try clearing thw cache logs and reopen the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to mobile settings-> bluetooth option-> Turn on bluetooth-> search for devices and connect the speaker bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

I have an experience of 3 years in customer service. i have being dealing with them via meetings and emails.
Help them upgrading the environments, resolve their queries.
I even have good relations with my clients. (Internaltional Clients)

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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