Subject: Tech Support Candidate - Prashant Mehra
From: Prashant Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 05:33:13 -0500

| | Tech Support Test

Name | Prashant Mehra
E-mail | [email-masked]
Phone Number | (+91) 9773674668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Sector 14
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dr Bhatia Medical Couching Institute | IT EXECUTIVE | 12-06-2010 | 19500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Depends on what error the browser is showing at that time.
But i am sure i can assist at that time according to the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open blutooth of the speakers.
Go to your settings on phone(bluetooth) and scan for the new device.
Select the device and click on it.
Finally connected.

What according to you makes you a good candidate for customer service or technical support job? | Who understands the problem of the customer and try to resolve as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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