Subject: FW: Tech Support Candidate - Sayantan Pramanik
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 6 Jan 2021 10:05:02 +0000

First round

From: Sayantan Pramanik <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 6 January 2021 at 2:30 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sayantan Pramanik

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sayantan Pramanik
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7278830699
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Kolkata
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cognizant Technology Solutions  Programmer Analyst      NA      35000
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check if my device is connected to the internet network or not. If yes, I will proceed to if the website is secure or not because sometimes browser block website which aren't secure. If there is not issue in that front I will proceed to check if the website is being blocked by any firewall within the network if yes will reach out to the network adminstrator.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Switch on my blue-tooth in my phone and switch on the blue-tooth speaker, will check the speaker device name from the list of available blue-tooth devices on my phone and try connecting to it by clicking on it, it will ask to be paired with the device through a prompt after accept it gets paired.
What according to you makes you a good candidate for customer service or technical support job? I come from a technical analyst background where I had to deal with the issues raise by developers within an application infrastructure. So most of my work was done on analyzing the issues and troubleshooting it. I worked from a major US Insurance client where I mainly had to deal with onshore counterparts of mine which I did pretty well with my medium being English.
On a scale of 1 - 5 please rate your fluency in spoken English  5