Subject: Tech Support Candidate - Piyush Kumar Tiwari Piyush
From: Piyush Kumar Tiwari Piyush <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 04:38:29 -0500

| | Tech Support Test

Name | Piyush Kumar Tiwari Piyush
E-mail | [email-masked]
Phone Number | (110096) 7428206382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
Active directory. Server installation

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cache Technologies | Desktop Support engineer | 26 dec 2020 | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Uninstall and reinstall Antivirus program and use tha app troubleshooter and run dims tool
Perform a clean boot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth options
Turn on Bluetooth
Chose the available Bluetooth device

What according to you makes you a good candidate for customer service or technical support job?

All needs to answer by technical exepertise in order for customer..
And I will try to to best resolve this issue

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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