Subject: Tech Support Candidate - Umesh Birajdar
From: Umesh Birajdar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:30:21 -0500

| | Tech Support Test

Name | Umesh Birajdar
E-mail | [email-masked]
Phone Number | (77210) 27195
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | pune, ready to shift
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
o365,Intune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Atos | l2 support engineer | curently working | 22
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.We need to check whether it is allowed in public domain or not.
2.if allowed to use in public domain then resetting browser, clear cache.
3.we can check whether it is working on other computer or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1.turn on Bluetooth speaker & turn on mobile Bluetooth, from mobile device select the speaker name and pair with it.
What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like i should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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