Subject: Tech Support Candidate - swastik bastia
From: swastik bastia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:24:07 -0500

| | Tech Support Test

Name | swastik bastia
E-mail | [email-masked]
Phone Number | (91) 8763723917
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jigni,bangalore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
ERP application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | eazy bussiness solution | ERP consultant | 10th feb 2021 | 13000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step - i will check the internet connection and internet speed if the connection is ok.
2nd step -i will check if the website is being blocked by windows security or anti virus software that been installed in system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

step1 - turn on the blue tooth speaker device.
step2 - turn on bluetooth in mobile device.
step3 - search for your bluetooth speaker device and pair with it.

What according to you makes you a good candidate for customer service or technical support job? | I have 8 months of experience with application support before becoming ERP consultant in which i have interacted with pigeon and seaga india like international client and with a good understanding of client requirements and communication skills it make me a good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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