Subject: Tech Support Candidate - KarthiKeyan M
From: KarthiKeyan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:23:23 -0500

| | Tech Support Test

Name | KarthiKeyan M
E-mail | [email-masked]
Phone Number | (91) 9384977478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | banglore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP
Cucm

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DEV MULTIMEDIA | voip network engineer | December 30 | 39799
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong and Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.After rebooting, check if you are still having the same problem again. Many times, this is all that's needed to fix issues you may have and Make Sure the Internet Connection Work or not

Your problem has been resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device.
If you don't find Pair new device, check under "Available devices" or tap More  and then Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions If you need a passcode and don't have it, try 0000 or 1234 (the most common passcodes).

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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