Subject: Tech Support Candidate - Prabha Shankar
From: Prabha Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:22:59 -0500

| | Tech Support Test

Name | Prabha Shankar
E-mail | [email-masked]
Phone Number | (+91) 8800918472
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Mobile device

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RUN SERVICE INFOCARE PVT LTD | TECHNICAL SERVICE MANAGER | STILL IN THIS ORGANIZATION | 33500
Previous Employer 1 | REGENERSIS INDIA PVT TD ,CTDI | BRANCH SERVICE MANAGER | 29-FEB-2020 | 31500
Previous Employer 2 | OPPO MOBILE M&C PVT LTD | AREA SERVICE MANAGER | 31-DEC-2017 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRST OF ALL CLEAR CACHES, AFTER THAT rESTART THE BROWSER, CLOSE & OPEN AGAIN, IF STILL CHECK iNTERNET cONNECTION u UPDATE VERSION OF BROWSER, ALSO CHECK BROWSER SETTING PAGE.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ENABLE BLUETOOTH OPTION OF BOTH DEVICES.
SEARCH & SCAN DEVICES, AFTER THAT LIST SHOWN OF AVAIABLE DEVICES , YOU HAVE TO SELECT YOUR REQUIRED DEVICE FOR PAIR, CLICK ON PAIR OPTION & CONTINUE.

What according to you makes you a good candidate for customer service or technical support job?

AS PER MY RELEVANT EXPERIENCE , TOTALLY IN MOBILE DEVICES, ALL ASPECT OF TROUBLESHOOTING
PROBLEMS, ESCALATION BASED OBSERVATION THROUGH OUT MY LAST 3 JOB EXPEIRENCE, AM ABLE TO PROVIDE BETTER CUSTOMER INTERACTIONS & SUPPORT.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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