Subject: Tech Support Candidate - Shubham Saxena
From: Shubham Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 03:15:17 -0500

| | Tech Support Test

Name | Shubham Saxena
E-mail | raj. [email-masked]
Phone Number | (91) 9506679666
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Interglobe Aviation Ltd. | Executive IT | Presently working | Na
Previous Employer 1 | Netconnect Pvt Ltd | Desktop Support Engineer | 18 Dec | Na
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Initially check the URL that typed, whether it's correctly written or not.

If first step is correct, check the internet connectivity.

If internet connectivity is fine, open the Browser settings and clear the saved cookies and history.

Further if request proceed to reset the Browser.

After clearing all the cookies and saved credentials in Browser, restart the Browser and enter the URL it should work fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth device.
Open Bluetooth of your mobile
Pair them end to end.
After pairing connectivity is established

What according to you makes you a good candidate for customer service or technical support job? | Having good customer handling and technical skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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